FAQ SHOP

We would like to accompany you by answering all the questions you may have during your purchase.

For any questions about the activity SNOOC, Click here

A FRENCH COMPANY

- Where is located the company Snooc?

Our company is located in Chambéry in Savoie. Our products are made in Europe, designed, assembled and shipped by us from the capital of Savoy.

ORDERS AND PAYMENTS?

- How to place an order?

Just consult our product page and choose the SNOOC that suits you. Once you have added the product to your basket, just follow the instructions and fill in your details, choose your delivery and validate your payment.

- Is the payment secure?

We work with Paypal, a worldwide recognized payment platform fully secured by SSL system. Payments by bank transfer are also fully secured between your bank and ours.

Your bank details will never be shared, we do not have access to them. The only action we can do is to make a partial or total refund on your order.

- What are the types of payment offered ?

You can pay by credit card (via the Paypal interface), Paypal and bank transfer. The order is shipped upon receipt of immediate payment with Credit Card and Paypal. For the bank transfer, the delay depends on your bank and when you make the transfer.

- How to get my invoice?

Just login to your account and download your invoice. If you have any difficulties you can ask us at contact@snooc.ski, we will send it to you by email.

GUARANTEES AND PRODUCTS

- Are SNOOC products available?

All the products we offer are in stock.

- Are SNOOC products guaranteed?

All products have a legal guarantee of conformity and against hidden defects, insofar as the breakage of the product can be attributed to a manufacturing defect (apparent or hidden defect).

The guarantee period is two years.

A defect in use does not entitle the user to benefit from the manufacturer's warranty.

SHIPPING

- Is it possible to order from abroad?

Ordering from abroad is possible in the majority of countries (except risk areas). You just have to make sure when choosing the delivery that your country is in the list. The VAT rate varies according to your country.

- How to track my order and my delivery?

When you place your order, you will receive a confirmation email summarizing the list of products you ordered.

We send you a second email indicating that your order has been prepared with your tracking number which will be updated on the website of our carrier. Attention this one can sometimes take a few hours to be updated on the site of transport.

- What are the delivery times?

Our preparation time order are from 12h to 48h.

The delivery time of our carrier is 24 hours for Metropolitan France, 2 to 6 days in Europe and 3 to 10 days in the rest of the world.

- What happens when I'm absent during delivery?

If you are not present at the time of delivery, the carrier will leave a notice in your letter box indicating where you can collect your package, or will contact you directly from the telephone information you have provided to agree a new delivery day.

- What should I do when I receive my package?

Upon receipt of your package, it is necessary to check the general condition. If you notice that the packaging is damaged, you must open it before signing the delivery note to check the condition of the products. There are two cases :

- Your order is complete and the products are not damaged: you can then accept the products without reservation.

- Products are missing or damaged : we thank you for kindly refusing the delivery and to express precise reserves on the carrier's slip of the type :

parcel received damaged, product XXX is missing or product XXX is damaged - delivery refused.

In the case that you decide to accept the package, we remind you that no dispute will be taken in charge if the delivery is accepted without reserve with the carrier.

Warning, the reserve of the type "subject to unpacking" has no legal value. It is important to be precise: "package received damaged, a product reference XXXX missing or product XXX damaged following shock". These precisions are essential to return us against the carrier and ask for the change of the product. Reservations must be made on the carrier's slip, of which you must keep a copy or a photo.

If the carrier does not have a paper slip, you can take a photo of his electronic flasher (the reservations made must be legible on your photograph) or fill out a blank paper, signed by yourself and the carrier, listing the precise reservations.

REFUNDS AND AFTER-SALES SERVICE

- Retraction period?

From the day you receive the package. You have 14 days to return the package to us in the original packaging. The return costs are at your expense.

- Retraction conditions?

Before making any return, we ask you to send us an email to retraction@snooc. ski with your Name / First name and your phone number, indicating in the subject "Return order number xxxx"

For the return to be accepted it is imperative that the product has not been used. Otherwise the refund will not be possible.

Upon receipt of your return package, we check the conformity of your return. No return will be accepted if the returned products have been visibly used or damaged by the Buyer and that this use or damage makes the products unfit for sale. If your return cannot be accepted, we will contact you for the return of the products at your expense.

Reimbursement of the order will take place after receipt of the products; the amount will be variable and adjusted on a pro rata basis in case of retraction and/or partial return. Shipping costs will be refunded at the standard rate.

The product has a defect what to do?

Our after-sales service is at your disposal at sav@snooc. ski or on 06.29.75.66.64 .

First please explain by email the problem encountered and if possible to take a picture so that our technical teams can make a decision.

We will get back to you within 48h.